Credits & Refunds

Understand the difference between a wallet-credit return and a card refund.

Updated 2026-10-07

Before you spend

Your generation confirmation shows the action, item count, credit cost and balance afterward. Opening or cancelling a quote does not spend credits. Buying a pack adds credits after payment is confirmed; a browser return alone does not prove payment.

Work that does not deliver

An undelivered generation that reaches a terminal failure releases its reserved credits back to the wallet. Active jobs and recovery attempts may still have credits reserved until their outcome is known. Automatic delivery recovery does not create a second charge for the same approved request. Review the confirmed wallet and generation history before purchasing again.

Delivered work and replacements

A generated asset you receive uses its approved credits, even if you decide on a different creative direction. A delivered clip with a quality concern is a review decision, rather than an automatic new purchase. Replacing an image or clip starts new paid work only after its quote is accepted. Keeping a current image and acknowledging creative warnings is free.

Card-payment questions

A wallet-credit release is not a refund to your card. For a mistaken, duplicate or disputed payment, contact Contact information with your account email, checkout reference and the issue. We review purchase problems and eligible unused-credit refund requests individually, subject to applicable consumer law. Never send card numbers, security codes or API keys. Any approved card refund is processed through the payment provider; we do not promise a fixed bank posting time.

Promotional credits and statutory rights

Promotional or invitation credits have no cash redemption value. The disclosed campaign conditions apply. Nothing on this page removes refund or cancellation rights you have under applicable law.